Support

Contact us

To help us sort things out faster, please include:

• the email address on your Siicx account;
• your client ID and app version, shown at the bottom of your Profile;
• your iPhone model and iOS version; and
• what happened, with a screenshot if you can.

Getting started

What is Siicx?

Siicx is an iPhone app for content creators. It brings your Instagram, TikTok and Facebook metrics into one place, helps you explore what to create next with AI, and connects you with brand campaigns that fit your content.

How do I start?

Download Siicx from the App Store, sign in (for example with Apple or Google), tell us a little about your goals and choose a Siicx Pro plan.

Connecting your accounts

Siicx connects to Instagram, TikTok and Facebook through each platform’s official sign-in, with read-only access: it never posts, comments or sends messages for you. If a connection fails, try again and allow access on the platform’s screen. If an account stops updating, its access may have expired or been removed on the platform — open Manage Accounts in Siicx and connect it again.

Siicx Pro & billing

What does Siicx Pro include?

Everything in Siicx: the metrics from every account you connect, AI insights and content ideas, and brand campaigns matched to you. Siicx is a subscription app, so a Siicx Pro subscription is needed to use it.

Which plans are there?

Monthly and Yearly. Both include every feature; you choose how often you’re billed. Prices are shown in the app, in your local currency, before you subscribe. Siicx Pro is available in every country where Siicx is on the App Store.

Is there a free trial?

Eligible new subscribers can start with a 7-day free trial. The subscription screen shows whether a trial applies to you before you confirm. If you cancel at least 24 hours before the trial ends, you won’t be charged; otherwise your plan starts and Apple charges you for it.

How do I cancel?

1. Open the Settings app on your iPhone.
2. Tap your name, then Subscriptions.
3. Tap Siicx, then Cancel Subscription.

You can also go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep Siicx Pro until the end of the period you’ve paid for.

Deleting the app or your Siicx account does not cancel your subscription. Only you can cancel it, in your Apple Account settings.

How do I switch between Monthly and Yearly?

In Settings, tap your name, then Subscriptions, then Siicx, and choose the other plan. Apple applies the change straight away or at your next renewal, and shows you which before you confirm.

How do I get a refund?

Apple processes all Siicx Pro payments, so refunds are requested from Apple at reportaproblem.apple.com. We can’t issue refunds or see your payment details.

I paid, but Siicx is still locked

Wait a moment, then tap Restore purchases on the subscription screen. Make sure you’re signed in to the same Apple Account you subscribed with. Still locked? Email us from the address on your Siicx account.

New iPhone?

Sign in to Siicx with the same account and tap Restore purchases on the subscription screen. Your subscription comes with you as long as you use the same Apple Account.

A payment failed

If a renewal payment fails, Apple retries it for a while and you may keep access in the meantime. Update your payment method in your Apple Account settings.

What happens when my subscription ends?

Your account and data stay in place, but Siicx stops refreshing your metrics and the app stays locked until you subscribe again. To remove your data, delete your account.

Your account & data

Disconnect a social account

Open Manage Accounts in Siicx and remove the account. We delete the data imported from it.

Delete your account

Open your Profile and tap Delete account. Deletion is scheduled for 5 days later, and you can cancel it until then. After that, your account and all its data — including everything imported from your connected accounts — are permanently deleted. Can’t open the app? Email geral@siicx.com from the address on your account with the subject “Delete my data”.

Deleting your account doesn’t cancel your Siicx Pro subscription. Cancel it in your Apple Account settings first, so you aren’t charged again.

Privacy & terms

Read how we handle your data in our Privacy Policy, and the rules for using Siicx, including subscriptions, in our Terms of Use.